I submitted a ticket 19 days ago and was sent the following reply less than an hour later."I have looked into this issue and it appears the development team is aware of the matter and working on a solution as quickly as possible. We do not currently have a time frame for this fix, so please keep an eye on the official Guild Wars 2 forums (https://forum-en.guildwars2.com/forum) for any updates. We appreciate your information and patience while we work on this issue."