Damn, I've blown £60 into this game the past month and got my gf to invest £15 too. It sucks that I didn't get any notification that my details might need to be changed when I logged in for the first time in 4 years last month. It also sucks that now on day 3 of not being able to log in I have had no response from anything beyond a bot. All over something so insignificant as a router change. Anet needs a tertiary way to reclaim details without going down this obviously inadequate avenue of customer support: secret questions. I'm honestly shocked that in this day and age Anet seems to not have implemented a secret question system (or if they have, why on Earth haven't I been asked mine??).> @ShiningSquirrel.3751