Let me start off by saying I have supported you guys a ton. I bought Guild Wars 1 and all of it's expansions for myself and three of my friends. For Guild Wars 2 I bought myself and my wife the game and all the expansions; in addition I've also spent a lot of money on gem store items for myself, my wife, and my friends. In total I've probably spent around $500+ supporting your game because I believe in it. That's about to end though. I'm done with you pushing things through Black Lion Chests instead of just letting me purchase them. I've never bought a single Black Lion Chest Key and I never will. It's a slimy business model that I will not support. If you want to let your players buy cosmetics then let them buy cosmetics, but stop having them gamble for them. I will continue to buy some things through the gemstore, but I am going to be infinitely more picky. Eventually if this push to get people to buy Black Lion Keys doesn't end I will just stop purchasing all together. Love you guys, but I really needed to let you know this was on my mind. I'm sure I'm not the only one either. We're your customers and we support you. We're aren't something you should be exploiting.