The thing is they haven't asked me anything, they don't respond to me period. I can't offer them any more info if they don't ask me for any. My CD is a physical copy as are all my keys for the games.
My ticket is in English, it was made two weeks ago and it involves access to my account which I don't have at the moment. Seems pretty high priority to me, an end user can't even use their product.
Does anyone else have this problem? I've literally been waiting two weeks for my issue to be resolved and I still have got nothing. It took one week for me to get an offhand response that didn't amount to anything and it's been another week since that reply. What's going on over there that they can't even help fans of 15 years with a minor issue? This type of behavior is absolutely unacceptable for any kind of company and it should not and will not be tolerated anymore.