Grav.9138

To be honest, the worst part about it is that it was the app, and not the phone number. If it was the phone number I would be laughing right now.

I did use the anonymous feature to submit a ticket for my own account. That was the first thing that I did. I showed them I could log in with pictures, showed them that I had access to the email. Had Serial number, account email all of that good stuff. Now it's just a waiting game til they get to my ticket.

Yeah, I'm sort of in the same boat my friend made this ticket for me. 2fa problems I'm sure it's a quick fix I just need to change method of authentication. It's all very understandable with what's going on. It is frustrating though. I'm just playing other games in the meantime like path of exile last night til it gets figured out. I was just really looking forward to getting into my account and logging some hours.

Hi there just a quick question. Just wondering if anyone knows if support is available while ArenaNet is closed. And if so, what turnaround times are being seen?