I'm new to Guild Wars and not sure how in game support works. So far I've put in 3 tickets, the 1st 2 were fixed right away without a word from the "fixers" I just looked and found they were fixed. The 3rd is an inability to transmogrify , I have the charges in my Inv but the game doesn't see them. How would I know that the problem is being looked at and my ticket didn't fall into the cracks ?