Ask you girlfriend if she have enough space in inbox (10 mail is the max) as it might be that it is full when ANet autosend out mail with items and that is why she don't see any new mail with those items. I don't know for sure if that is the reason, but it is worth to make sure that it isn't just as simple that inbox is full and mail server have put that on hold until there is space to receive mail. Unfortunatelly nope. And she got the e-mail with the bonfire, in which I got the skin, so it's not the case here. Not much to do otherwise then wait and make sure that there is enough space to receive mail. I removed some mails and after a couple of hours had a mail with both in it, so it is possible that she needs to just clear out space and wait and see if ANet have reconsidered to add mount skin to those that did get just Bonfire in the first wave. I don't know for sure, but lets hope that it is what is going on right now. With the number of players that where effected of this issue and how complex this rollback where it might be that it take some time. Just one thought: did you get both mount skin and bonfire or just mount skin and she got bonfire?Read his post again: his girlfriend didn't log in because he told her not to. She will not get a mount skin. Because she didn't log in. Must be a great feeling: log in, see there's a problem, log off and tell your friends not to bother logging in because it's pointless playing a messed up game. You just talked your friends out of receiving a free mount skin worth 1200 gems. And people wonder why there is bad blood here.Exactly this. And because of the fact that's my fiancee I'd gladly just pass the skin to her, but ofc I'm unable to do so...