You acknowledge that Service may be interrupted for reasons within or beyond the control of ArenaNet, that ArenaNet cannot and does not guarantee You will be able to use the Game or any Account whenever You wish to do so... Service may be interrupted, and I cannot be bothered to read the entire ToS to find it, but I am 100% sure Anet has covered their back in this agreement so they are not obliged to offer any compensation for disruption to service. They may do it out of good will as a token of gratitude/humility to the player base in EU, but they have no obligation to do so. ...one thing is the inability to access the account and the other thing is deleting things that were made during the time your game was enabled. This game is very demanding and one of the main things is progress, master system, achievement system etc ...AN and GW2 provide a seamless gaming capability service with of course the breaks needed to update etc and that’s what you’re referring to. Nowhere does it say that they have the right to delete your character or his progress on their own initiative without any reason (cheating).