one more weird question, I updated my original ticket last night and said "no longer need help please close this ticket", I could see the ticket status shown it activated several hours ago from now, ticket neither be closed nor had any response, anybody knows how's that happen. I don't want to doubt GM because they all work at home during this tough time, and I also want to show my appreciation, but this made me think even more, As what I said about my situation, GM Fiction definitely treat me differently than other player , that's why I want to submit multiple ticket in order to seek some help from other GM who will treat me as the same. But other GM said I already had a original ticket, gotta await response from the original one. I think GM Fiction did make a mistake and what if he doesn't want to reply and hold the ticket for even longer? I don't think he is going to change his decision that he made on my account. May I update the original ticket to seek help from other GMs?