sssssssteve.1490

I'm in the same situation. Did either of y'all eventually get the issue resolved?

Dang. Well hopefully I'll be riding around on a mount within the week I suppose. Thanks for the info y'all :)

Been much longer than a few hours - just trying to reach out here in hopes of this getting resolved sooner. Feels bad having the money drawn from my account without even a receipt of purchase from ArenaNet. Related question: whats everyone's experience with how long a support ticket takes to get a response?

I have made a support ticket (no reply as of yet), called ArenaNet, called my bank all to make sure the purchase went through. My bank stated that the purchase went through. From my perspective I have given ArenaNet money and received nothing - not even a confirmation of purchase email. Yes the correct email is associated with the account. Very frustrating situation that after research seems to happen to quite a few customers. What should I be doing to expedite this. Tempted to tell the bank to cancel the transaction at this point. Here's to hoping this gets resolved quickly :(