Arabni.8410

Hi as said before It seems It has to do with some security problem in the account. in my case they responded that was an unauthorized log in my account & that block my account, they asked me to do some steps so they can unlocked my account.I also asked them if its possible that my data was compromised by apps like "Ge Force Now" wich I used but stopped after this. As you may know "ge force now" Is an oficiall app by Nvidia to optimize the videogaming run.And also cause latency problems i used sometimes a VPN. They oficial stand was:ArenaNet does not review, approve, or endorse any third-party program. Each use of such a program is made at the account holder’s own risk. That in my understanding Is as long as i use secure AND oficial apps there would'nt be a problem. But anyway i stopped used It for running gw2. Wich its translated in a less fluent game dynamics (cause my lap) & way more lag( cause my internet sucks) not to mention in group events!! And also i got a response related to vpns specifically. It said: That while they can not prohibit the use of tools likes VPNs , It Is proved AND higly related with fraud movements! Thats why future usage of It could lead to other locks on the account. So even if we did nothing wrong, cause VPNs the security system maybe detected that ip as an unauthorized log in or simply spark red flags. So my advice would be stop using VPNs for playing. Also they took some days like 3-4 aprox. I think i was lucky compared with other people.