Dear ANET, I have been a customer in GW2 for more than enough time to have a reason for this feedback. Of all the things I've seen in the game throughout the years, this "adoption license" has to be the worst idea ever. So you considered the fact that people love mounts and would like variety? Fair enough. We do love them and we do want variety. But what devil managed to convince you to adopt RNG for picking mount skins? Why couldn't it be the same as the glider skins? Why not pick a specific skin for 400 gems? You'd think that a lof of your customers would be happy to give you those money if they had a guarantee at what they wanted. It's been already decided that RNG is something customers hate, especially when money is involved, more importantly when GW2 is involved, since we always had the specific cosmetic we wanted to buy instead of some crap RNG drops. Of course that can be debatable for the few black lion chest drops, but regardless of that mostly every cosmetic was accessible and reasonable. Now, my question to you, dear Anet, is this... Do you want your customers to hate you? Or continue holding you dear? This decision was taken without any regard to your playerbase or even the mass complaints on social media about companies that have used the same system. Please stop insulting us by throwing such bad practices in our faces. If you want our money, give us cosmetics fair and square, nobody will complain if they know what they are paying for. Wake up before you lose too much. That is all I wish to say, I hope to see this mess cleared up.