Dying Oblivion.8296

Your experience with the support team mirrors my own back when GW2 had a bug with the game constantly flipping in and out of windowed mode or causing momentary black screens when zoning. Then there was a separate issue regarding the lag in game when Anet switched the game over to AWS servers. If anything at all. Lets just praise their support team for remaining consistent...consistently bad when it comes to dealing with the community. The only difference between our individual experiences with the support team is they didnt tell you the reason was malware that was messing with your game. But i dont blame the support team, they probably dont know a single thing about the game let alone play it.... And the reason i say this is because If you look at how robotic their responses are, its like they are reading off a script and not able to deviate from it. Even though a different support agent responded to you each time. They all roughly gave the same scripted answer. Ever had a phone call from scammers telling you youve won some sort of prize or they need remote access to your PC? If you lead them on a bit then say something absolutely non related, random. It really really throws them off and they dont know how to deal with you apart from adamantly trying to course correct you like choking a dog with their leash because its not something thats written on the script they are reading off ---- This is the same feeling and experience that i get when dealing with Anet support. Its not the same as when we used to have lovely community managers like Gaile Gray we could escalate issues to.

If there are any OG GW2 players here. You guys will probably be able to recall that lag spikes wasnt an issue till Anet migrated over to use Amazon AWS servers. It was around the time where Anet did a big overhaul of the armour upgrade system regarding things like runes & other stuff. As far as i can remember lag spikes started happening after that and myself and some other players have been pretty vocal about the lag spikes, disconnects & other network issues that plague the game. Occasionally its so bad that a rep has responds and says they will speak to their network team - if they ever do is anyones guess. But most of the time, the people that complain about the lagging face off against other people/players who say the game is working perfectly fine for them so its not an issue with the game. I play other games, I have used the same ISP for the last 5-6 years but never have i ever had lag that is absolutely predictable, consistent and centralised to one game or one entire franchise..... GUILDWARS. Because I lag in GW1 too and GW1 is piggybacking off the same GW2 servers that are hosted on the same amazon AWS servers. I can run any other game = perfectly fine As soon as i load up a guildwars game - lag/micro-lag, network timeouts/disconnects. I reported this to NCsoft support a few years back and i got pushback from the rep who dealt with my ticket saying it was an issue on my end and that my PC was full of viruses/malware or an issue with my ISP if not a dodgy/faulty router - which is technically impossible because it was a FRESH WINDOWS INSTALL and i run a premium anti-virus/firewall software and very tech savvy so im always careful about the links to random places that i get sent or find online. My router which is a netgear nighthawk R7000 has been absolutely rock solid for everything else. Its an uphill battle all the way. Not only are we fighting the players who say there isnt a problem, but we are also fighting the support reps who deny any problem exists and say its all on our end. I gave up. There is no winning - Like most people suffering from the lag issue. Make a post once every so often grumbling about it but just learn to live with it or play a different game. Theres not a whole lot you can do - Its unfortunate but it is what it is.

Another thing that has annoyed me to no end is that I discovered that EMOTES are also gated. There are some emotes you can't use unless you have an expansion that it is linked to. This was NEVER the case in GW1. Emotes shouldn't be locked behind a pay wall

same thing happening with me. Unfortunately running the game as admin didnt fix the problem. Running the game normally causes it to freeze on the loading screen. run as admin causes the game to CTD with the crash/error reporting window popping out. --EDIT-- adding -DX11 as a command line seems to have worked

Hi.... its back to being horrendous again.

Oh yeah... that happens all the time. What you are describing is just every day BLTC behaviour. What im talking about in my original post is like that but x1000. you spend over a minute trying to put something up for sale. then you'll spend another minute trying to buy or sell another item because the connection just keeps timing out

I hadnt had such a poor experience for a long time and i was online during the reset yesterday and it was nowhere near a poor experience as it was when i logged in earlier. BLTC always lags and loses connection to the server but its quite consistent being that it doesnt lag for very long with the occasional loss of connection to the server popup only appears once in a while -- I mean, its crap, but at least its not as aggravating enough to putt your fist through your monitor so to speak.

God awfully slow, constantly throws up errors about losing connection to log in servers. It is absolute frustrating to use with the connection constantly timing out and even my buying/selling and sold items not even loading up half the time. This update has pretty much reversed whatever progress that has been made over the last two years to get BLTC to run smoothly after the massive rune update/overhaul and switch to using amazon servers about 4-5years ago which just made using BLTC such a terrible and horrible experience.

Super interesting article. I appreciate your hard work but now i know who to moan at because BLTC is running like crap. 🤣 And it does run like crap... It freezes up every 5-10 seconds and it times out/loses connection to the server CONSTANTLY. Its total crap. But on a more positive side, Its a hell of a lot better than it was a year ago - Literal night and day difference compared to back then but its not quite as smooth as when the game first launched.

Switching didnt work for me. I did this multiple times and even let my personal TP rep time out before summoning another one and repeating this a few times and it was still all greyed out. I could still buy and sell things on the TP though. Just not access anything in the gemstore. It gets stuck occasionally and it comes and goes but in this particular 'session' (shall we say) i waited and waited and waited and i still couldnt click on anything. I mean its not like EA where the game could be absolutely broken but somehow the ingame shop works absolutely fine..... I just left it and logged out. Came back a few hours later and it was working again. Its a real shame that the devs and support teams wont address the lag.

Everytime i close GW2

Gem store doesnt work. I cant click on anything, everything is sorta 'greyed out' I waited 5mins and its still stuck. At least if anything at all, the game is consistent. The massive latency spikes doesnt just affect the TP but also the gems store side of things so you cant blame Anet/NcSoft for prioritising the functionality of the gem store over everything else thats not working or breaks constantly. I think this is the second or third time ive encountered this. clicking on items or tabs in gem store does absolutely nothing.

Happens all the time when trading on BLTC. I blame the migration over to Amazon servers that the tech support team have never been ironed out. It started off with the big rune update some 4 years ago and has gotten worse every year. There are a lot of unanswered threads about how laggy the game is dating back to even before Gaile Grey was laid off. I can start doing my trading on BLTC and a lot of trades will have this momentary 'freeze' ranging from a few seconds to a complete time out. When you see that error you posted Its when it means whatever you were interacting with timed out. It could be that Anet are running their servers deliberately over capacity to save money so they struggle to deal with the load. Customer/tech support will respond by doing either one of two things... They tell you they are investigating it (but they dont - they just make you think they are doing something so you shut up about it) They tell you that the problem is on your end and say things that make you think that the problem is being caused by malware infecting your machine Either way, there has never been an official response .

Yeah. you Devs done goofed. Text looks very fuzzy

Is all kinds of messed up. I mean its been all kinds of messed up since the big rune update 3-4years ago but now its especially worse. I go through moments where i cant buy, I cant sell. sometimes BLTC wont even load, it just errors out Many moons ago Gaile said she was looking into it with the team but nothing ever came of it. No update, no follow up. no nothing.