Payed by the monthly subscription, oh wait GW2 has none ... How hard it is just to have 2 members of staff to work on the forums to keep us upto date when things go wrong?You forget they fired/let go 100 people last year. They're on a skeleton crew.
It was Gaile, she was the voice for us. She shared in our love, our enjoyment and even empathized in our frustrations. Even if there was announced as a new community Manager, she will always have been mine.