Zilyanna.5476

good luck, I waited 11 days and was basically told to start over

if you are trying to recover an accound and you do not have either the email or serial code to the game (help your soul if you bought the game with the email you do not remember) consider your account loss. it doesn't matter if you have the physical address, birthday, name, phone number, and exact spelling to all of your characters (yes EXACT spelling, this means caps and all). so if you don't have that kind of information, consider your account lost for good. waited 11 days just to be told "sorry, cant help you recover your account" even though I provided so much information that is on the account but they are hell bent on email or serial code. I provided them information that no one can simply just guess but in their eyes, physical address, birthday, name, phone number, etc doesn't count as proof of ownership...

8 days now for 1 ticket. 5 days for the other... feels like a waste of time trying to recover an account when support has terrible communication with you. A simple "we got your ticket, we estimate itll take about x days before we can properly assist you" would be better than just simply ignoring the ticket until they are ready to "help"

Yes it is a pain in the butt, however even though im almost the same as you (i have a ton of 80s but only remember one of their names since exact spelling is required), i prefer them to be this difficult for security measures instead of super easy recovery. The only thing i dislike is their response times.

so judging by this, a fair estimated response days is a week -__- ive been trying to recover my account (ticket #6898743) (cant log into my main account or nothing) and its been 3 days with no response. I submitted another ticket after not having a response roughly 2days 20hrs into the wait (this ticket number is #6900465), still with no response to either one. ANET should work on communicating with those they are supporting better, at least simply acknowledging they have seen the ticket and give an estimated wait time for proper work to be done would be better than simply ignoring it for god knows how long, after the automated message gives you a ticket number. just my 2 cents....