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Murmullos.2835

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  1. I see, I guess sooner or later the email will arrive to the correct department. Any way the only thing that I need is some patience and hope that it will be recovered. Thanks for your comment :)
  2. Hello, I just want to know if this situation is normal, because this seems to be weird or a mistake. I sent an email to support@guildwars2.com the 1st of June, because I needed the authenticator removed in my main account (at this point I gave up and purchased this account where I'm writting, but it would be nice to keep my first account), asking how to proceed to remove it because I couldn't log in and open a ticket. After 2 days or so, I was a bit tired of waiting (I didn't know there was a bottle neck, and I was expecting 24-48 hours for a response), so I read that the more information I send, the better. So I sent all the information about me. I just answered to the same email, asi indicated on how to add more information. After 11 days after sending the 1st email, I received this email: "Hello, Thank you for contacting the Guild Wars 2 Support Team. We'll be happy to help you, but first we need to get a bit more information from you in order to verify your ownership of this Guild Wars 2 account. Please reply to this e-mail and include as much of your registration information as possible, including: Your Guild Wars 2 Serial CodeReal NameCharacter name(s)Display nameDate of BirthPhone NumberYour street address." Well, I was super disapointed to receive this email, because I already sent this information by adding it as indicated in the first email that I received with the confirmation of my request (note: the only thing that I don't have is the serial code).But I thought, ok, at this point they should answer me fast... so I typed again this information 5 days ago. (I mean, I thought as soon as your email reach the top of the queue, it should be a priority). So, I don't know, this feels awful, 11 days to get an aswer asking me for something that I already sent. I was expecting something like "since you didn't provide us the serial code, we can't remove the authenticator", but also since I'm sending the email from the asociated email of that account and with all my information, I still see a chance to remove the authenticator.But the person who read my issue didn't bother to see all the information that I sent and just asked me for it again. This is a really bad customer service in my opinion. As I said, I'm not expecting a jump in the queue, that's why I'm not writting my number request/issue. I guess I just wanted to vent a little and I want to know if this is normal or not, if any other user had a similar problem, etc. Because at this point waiting 5-X more days to an answer is something that I'm prepared for. Thanks for your time for reading this, have a nice day :)
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