Masterpat.2965

which expansion are you referring to? (do you mean the new LS?)support team are not the same as dev team, they probably don't work on ingame content development so their work pace is not dictated directly by content release deadlines.submit a support ticket via the website for best results.as mentioned in other threads, it seems they are on a 10 day backlog at present."weeks" sounds a little unusual; are you sure it's been that long ? As far as I am aware, there has been an influx of new players in recent weeks, some labeled as the "Bless refugees" and GW2 has been more prominent on various media channels. This has probably put more strain on the support team. Ofc i did request the support via the website.I am not talking about one specific expansion, i play this game since day1 and the support of ANet always struggled responding fast (maybe just to me lol).Well with weeks i mean like 10-20 days.My point is that i don't buy "a lot of new players" and so on as a valid excuse. Blizzard with 10 times more players answers the same day 95% of the times.I am just wondering why ANet support struggles so much managing tickets?Again i am not here to flame or create drama.Like i sad i play since day 1 and i always had to wait a long time before getting a answer. I do wonder why. Even tho mine are just "small" problem like E-Mail change. ANet support team is clearly going to be smaller than Blizzard, the playerbase figures alone are enough justify why.With any tickets I've put forward, the reply has come back within a max of 2 days (historically) and a minimum reply time of a few hours.I believe email change could be more complicated than you suspect since they possibly will have to verify details and check for suspicious activity on the account to ensure this isn't a fraudulent request (just a hunch). best of luck with your ticket.Hm yeah. Well only time will tell :)Thanks for your time!!!!

Hm i see.Anyways i provided every info asked and submitted the ticket. Pretty surprised that your problem got solved so fast.I guess i never had "luck" with ANet supp then :bleep_bloop:

which expansion are you referring to? (do you mean the new LS?)support team are not the same as dev team, they probably don't work on ingame content development so their work pace is not dictated directly by content release deadlines.submit a support ticket via the website for best results.as mentioned in other threads, it seems they are on a 10 day backlog at present."weeks" sounds a little unusual; are you sure it's been that long ? As far as I am aware, there has been an influx of new players in recent weeks, some labeled as the "Bless refugees" and GW2 has been more prominent on various media channels. This has probably put more strain on the support team. Ofc i did request the support via the website.I am not talking about one specific expansion, i play this game since day1 and the support of ANet always struggled responding fast (maybe just to me lol).Well with weeks i mean like 10-20 days.My point is that i don't buy "a lot of new players" and so on as a valid excuse. Blizzard with 10 times more players answers the same day 95% of the times.I am just wondering why ANet support struggles so much managing tickets?Again i am not here to flame or create drama.Like i sad i play since day 1 and i always had to wait a long time before getting a answer. I do wonder why. Even tho mine are just "small" problem like E-Mail change.

Hello.Anyone of you having problems contacting the support aswell?I know this is a old discussion that have been made 20 times.I do understand that the support has a lot to do because of the "new" expansion and so on. But its not possible that it takes weeks (and still no answer) for getting a answer at a "request email change ticket).I dont wan to compare ArenaNet with Blizzard or other companies. But i played a lot of games and even when new expansions got realeasd the support was always efficent.Whats going on with ANet support? Its frustrating.