I hate saying anything bad about GW2.. it's a masterpiece I deeply love it. =)But my experience with CS wasn't that great. If it's straight forward simple issue it might take 2-3 days, if it's complicated issue.. it seems you better forget it.Also to be fair, answers from CS are great and words they use are very picky, warm and unique (well.. if you're lucky enough to get an answer :s )