Quenrich.8471

Lucky, happy for you.

58 days for me.

I know how that feels, mate... Up to 52 days without a response, myself.

To be fair, it's much easier and faster to check chat logs and click a few buttons in real time than figure out which team to send the ticket to and look up all the information related to the support ticket. That said, 30 minutes against 45 days, sweet lord that's depressing... Fingers crossed support comes back to me soon.