Geij.3691

ArenaNet Support people are doing their best my dude. They must be getting tons of tickets because covid => more ppl playing and less ppl maintaining servers. So while they have an increasing number of tickets, issues keep accumulating. Be patient. They will answer eventually. Even during "normal" times the response time can be up to 72 hours. Give it time.

So basically you're suggesting that I buy new hardware to play GW2 while any other game runs just fine with good graphic settings ?Thanks for the input but i'll just stick to other games for now.

I changed everything I could in windows settings to high performance, same in the nvidia control pannel.The game is running on 'performance' graphics settings, which mean everything is on lowest possible, post processing : none.Note that before I had the issue, all those windows/nvidia settings were still on default mode and gw2 was running with more than decent graphics.If it was the HDMI, or any hardware issue (?) it would cause problems when I play other games right ? I'm mentioning SAB area because it seem to be the place where I'm guaranteed to crash within 2 minutes. Same goes for any strike mission that isn't in Sanctum Arena, sometimes I happened to crash after boss was killed in shiverpeak pass, and it seems like I can crash anywhere near the end of Forging steel. As I mentioned I was able to play for 3+ hours straight when staying on Eternal Battlegrounds, with tri factions big zergs around, only to crash 1 minutes into a solo SAB instance. Also any PvP game => crashes. After two weeks exchanging with the CS, my computer has never been so fast to start, there is literaly not a single other program or service running when I start the game, yet it still turns off my monitor at some point, like graphic driver were no longer responding or something. I'm pretty sick of rebooting my PC all day long, I just want to play the game that has been working mighty fine for 5+ years

Did everything you guys suggested. Nothing works. Issue persists and is now even more frequent whenever i'm in a snowy area. I tried running Dark souls 3 and Sea of Thieves on max graphic settings just to 'stress test' my gpu, and both those games work just fine, with few FPS drops when lot of stuff happen at once. Yesterday I was all afternoon on ebg, no problem, game runs smoothly. I log on my SAB character and one minute into instance screen goes 'no signal' while i still have game sounds. I can't seem to understand what is causing this but it really looks like my gpu just shut down at some point, causing the screen to receive 'no signal' and going power save. It would be fine to say it's dying (770 from 2015) but it happens exclusively when I play gw2 ! Maybe something wrong with directx9 ? I'm having this issue for more than a month now and starting to feel quite desperate. I'm not going to buy a new rig just to play my favorite mmo when the actual rig runs every other single game right ?

Thanks but it has been done, it did fix a couple of files but didn't prevent the issue to occur.

I just downloaded afterburner again to check, started gw2, gpu goes from 45°C to about 60°, then i log into SAB and one minute into the instance, monitor does the usual 'no signal' before going power save. Still hear game sound but have to reboot blind.I doubt it's the power chord, as I mentioned i tried with 2 different monitors and it was happening with both.Screen just goes black. It behaves like the computer was turned off, HDMI plugged in, showing 'no signal' for a few seconds before going power save mode. But clearly the computer isn't off since I still hear what's happening in game or on voice chat and inputs actualy work.

Thank you guys for your inputs.My computer doesn't turn off, only the monitor. I can still hear game sounds, interact in-game and communicate on voice chat when it happens.I'm playing the game from an external SSD, when I moved the game to HDD it didnt prevent the issue to happen.I tried with my 2 monitors separately, still had the blackscreen happen.It's happening systematicaly when I play PvP, SAB or strikes + at random times. It seems to not happen much in wvw even during large scale fights.Should I put the blame on my gpu just getting too old ?

Hello, I've been having this issue for more than a month and it's really starting to get to me. When playing gw2, sometimes my screen would go black and then just turn off, going power save mode. Sometimes i can play for hours, sometimes I crash 2 minutes after logging in. I can someday play for 3+ hours on eternal battleground with zergs all around, but when I enter Whisper of Jormag instance i'm almost guaranteed to crash during the fight, 2 minutes into any SAB zone and screen just turns off. This computer has been running gw2 fine for the last 4 years I own it. Lowering my graphic settings had no impact on the frequency of the crashes. I run other games (Sea of thieves, Dark Souls 3, Vermintide 2...) on medium graphic settings with no problem, and about a month ago gw2 wasn't causing any of those black screen.I opened a ticket more than 10 days ago, but so far the solutions they proposed did not fix the issue. Here's a short list of everything we attempted so far : Clean install of video drivers // All windows updatesRemoving all gw2 add-ons // Repairing game client // Reinstalling the entire gameRepaired winsock entries // Disabled all services running on startupUninstalled discord and xbox game barRan the game on compatibility mode (as computer was factored under W8)Every graphic setting in-game is on lowest possible // Image settings in nVidia control pannel set to performance*Ran the Windows System File Checker None of those action solved the issue. I'm using W10 with an intel i5-4460 3.20GHz, the gpu is nvidia Geforce GTX 770If anyone happen to have the same problem please let me know. I'm posting here because despite a very responsive technical support, we have not been able to find a solution here.