Do not create a new ticket, but update the existing one. Try to speak in short and simple sentences.a few example.I sold Bitfrost on the the tradepost. The staff is gone. There is no money. Please help me.This may sound childish, but helps in making it as easy as possible.If you are unhappy with the outcome, you can always ask for a review by a superviser. Good Luck!! Thank you , they have accept there is a problem . I send pictures about it . But still they dont help , i dont know why am i waiting for . And like i said 21 day is not a short time to fix it . ( Sorry about my english ) I'm truly sorry. Only support can help you. If you dissagree with the outcome, ask them to have the ticket sent to a supervisor.thank you , i will ask them supervisor but they will answer after 10 days :D , 6 years ago i played this game and they was answer in a 3 hours , and now in 10 days .....